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NGWA Geothermal Forum: Business Success Through Excellent Performance (#355)

Course info

Course #	355
Date	December 7, 2012
Program advisers	Nina Baird, John Clapp, Michael Golightly, Lisa Meline, and Charles Remund
CEUs	0.65
Member price	On/before Nov. 30: $395 Beginning Dec. 1: $495
Nonmember price	On/before Nov. 30: $495 Beginning Dec. 1: $595

Attendees receive FREE admission to the 2012 NGWA Groundwater Expo and Annual Meeting!

Forum description

Increase your knowledge and professionalism at this daylong forum that will address those geological, hydrogeological, and technological issues critical to both ensuring good performance for the customer and stable financial positions for geothermal professionals.

Forum objectives

During this forum, you will:

Learn how to prevent projects from going “wrong”
Increase your knowledge of critical, but often overlooked factors that can negatively impact geothermal projects and system performance
Gather tips for building loyal long-term customer relationships through good project design, proper installation, and superior performance.

Who should attend?

Professionals with three more or more years’ experience with geothermal installations including:

Architects

Contractors

Designers

Engineers

Manufacturers

Regulators

Suppliers.

Program

8:30 a.m.	Welcome
8:35 a.m.	Geothermal market conditions Economic factors Regulations Impacts of groundwater issues
9:00 a.m.	Hydrogeology (really) does matter
10:15 a.m.	Break
10:30 a.m.	Characteristics of a good project team Defining roles and responsibilities
11:45 a.m.	Lunch (on your own)
12:45 p.m.	Current best practices for engineering design Single point responsibility for engineering designs Understanding the nuances of the technology and impacts to other professionals
1:45 p.m.	Exercise with “hand-off” points
2:00 p.m.	Recognizing the red flags and green flags — key aspects for good project flow
2:45 p.m.	Break
3:00 p.m.	Exercise: Reviewing sample RFPs and discussion
3:45 p.m.	Customer service and systems maintenance Teaching customers how to maintain their system(s) Building customer confidence and overall satisfaction
4:30 p.m.	Summary and adjournment

Venue

The LVH — Las Vegas Hotel and Casino

3000 Paradise Road
Las Vegas, Nevada 89109
888 732.7117
702 732.5111

Accommodations: NGWA has secured a limited block of rooms on a first come, first served basis at the group rate of $89 per night single/double occupancy. This rate applies to the NGWA room block and is valid until the November 28 cutoff date, unless our block has been filled before then. When making your reservations, be sure to mention you are attending this NGWA short course. Remember, you are responsible for securing your own reservations. Click here to make your reservations online. For guest check-in and checkout times, please contact the hotel directly. Please note that all LVH guests receive a $100 Dining Deals Coupon.

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headquarters

National Ground Water Association
601 Dempsey Rd.
Westerville, OH 43081
USA
800 551.7379
(614 898.7791 outside the US)
fax 614 898.7786
ngwa@ngwa.org