NGWA Webinar and Brown Bag FAQs

Webinars are an affordable alternative to traditional education programs. Below are some frequently asked questions about NGWA's webinars, as well as information specific to the GoToWebinar® and Zoom® platforms.

Click here for information about the software requirements for GoToWebinar or call (800) 263-6317 and select option 1.

Click here for additional GoToWebinar customer service communication options.

Click here for information regarding system requirements for Zoom.

How do I join a GoToWebinar broadcast?

Check out this short GoToWebinar Attendee Quick Start video to help you join.

How do I join a Zoom webinar?

Check out this brief article on joining and participating in a Zoom broadcast.

Who do I call if I can’t log on or am having trouble?

Please contact GoToWebinar customer service immediately. Their experts will assist you quickly. Call (800) 263-6317 and select option 1.

Please contact Zoom via chatbox or phone (888) 799-9666, ext. 2

Can I get a refund if I can’t log on at the last minute?

Customers rarely encounter problems logging on, but if you do, please contact GoToWebinar customer service at (800) 263-6317 and select option 2. NGWA’s customer service department must also be contacted within the first 10 minutes of the presentation time for a refund to be considered — call (800) 551-7379 or (614) 898-7791 outside the United States, or send an email to

For webinars taking place in Zoom, click here to contact their technical support. NGWA’s customer service department must also be contacted within the first 10 minutes of the presentation time for a refund to be considered — call (800) 551-7379 or (614) 898-7791 outside the United States, or send an email to

Can I get a refund if I can’t attend a webinar at the last minute?

Refunds are not given after the refund date listed on our website. We encourage you to contact us and provide the name of a coworker who can participate in your place.

Can I still register after registration has officially closed?

No registrations will be accepted after the webinar closing date/time.

I registered for a multipart broadcast. I can’t attend them all. Can I transfer a session to someone else?

Registrations are nontransferable after an event has started.

How long does the webinar last?

Please refer to the specific webinar page as times vary.

What time zone are your webinars presented in? 

Our presentations are in Eastern Time. For help with conversion click here

Are webinars recorded?

Certain webinars are recorded.

Can I purchase the recording?

Recordings of select webinars may be purchased through the NGWA Event and Education Recordings Archive.

How will I receive the information to participate in the webinar?

After registering for a presentation, you will receive a confirmation email acknowledging your registration that contains instructions for accessing the presentation. You will then receive reminder emails one week, one day, and one hour before the presentation.

How do I get the audio portion of the webinar?

The audio portion of the webinar comes through your computer speakers or you can dial into the presentation via the phone.

Can the webinar log-in details be sent to more than one person?

The webinar link is sent to the registered person only.

How many computers will the email log-in details allow me to connect with?

The registration fee is for one computer connection and one phone connection.

Will I receive a certificate for my participation in the webinar?

Yes. The registered individual will receive a PDF certificate via email when attending a one-hour or longer webinar.

When will I receive the certificate?

A PDF certificate will be emailed to the registered person within 48 hours (two business days) after the webinar.

I would like to just dial in and listen on my phone only. Will I receive a certificate if I do?

No. You have to attend via the platform in order to receive a certificate.

I am certified through NGWA’s Voluntary Certification Program. Can I obtain continuing education points for attending webinars?

Yes. If you are currently enrolled through NGWA's Voluntary Certification Program, you can obtain continuing education points (CEPs) or professional development credits (PDCs) for attending (or presenting) webinars. Submit the appropriate documentation to the certification coordinator for proper credit.​​​​