Contact NGWA

Custo​mer s​​ervice

For event registrations, membership applications, book orders, billing questions, changes to your membership record, and general questions, contact:

(800) 551-7379, (614) 898-7791 outside the United States
8 a.m.-5 p.m. ET Monday through Friday
fax (614) 898-7786


National Ground Water Association
601 Dempsey Rd.
Westerville, OH 43081
(800) 551-7379, (614) 898-7791 outside the United States
fax (614) 898-7786

Payment​ mailing address

601 Dempsey Rd.
Westerville, OH 43081

NGWA dep​artments

NGWA staff ​members

Bill Alley, Ph.D, ext. 1531​Director of Science and Technology
Dawn Bauer, ext. 1569Accounts Receivable/Cash Applications/Purchasing
Wayne Beatty, ext. 1509Copyeditor/Proofreader
Alex Beaty, QAS, ext. 1500​Membership Services Specialist/NGWA Foundation Administrator
Kathy Butcher, CMP, ext. 1526

Director of Learning and Knowledge​

Sara Brock, (800) 858-4844Groundwater Foundation Program Manager
Zack Camp​, ext. 1519​Fulfillment Coordinator
Barbette Culpepper, ext. 1568​Special Project ​and Online Education Coordinator
Karen Etnyre, ext. 1524Accounting Manager
David Evener, CAE, ext. 1559Director of Marketing and Technology
Shelby Fleck, ext. 1523​Customer Support Specialist
Trisha Freeman, ext. 1553Director of Membership
Jane Griffin, (800) 858-4844Groundwater Foundation Executive Director
Paul Humes, ext. 1520Chief Financial Officer/Vice President of Operations
Chuck Job, Ph.D.​, ext. 1561​Manager of Regulatory Affairs
Mark Jones, ext. 1514​Accounts Payable Administrator
Heather Lazor, ext. 1516Social Media and Awareness Manager
Pat Levak, ext. 1540Marketing Communications Manager
Aaron Martin, ext. 1564​Public Relations and Awareness Manager
Jessica Michell, ext. 1511 ​Industry Practices Administrator
Terry Morse, CIC​, ext. 1504​Chief Executive Officer
Thad Plumley, ext. 1594Director of Publications/Information Products
Mike Price, ext. 1541Information Products Editor
Erin Rodgers, QAS, ext. 1510Member Services Manager
Lauren Schapker, ext. 1560​Director of Government Affairs
Dave Schulenberg, QAS, ext. 1530Director of Affiliate Services Group
Deirdre Stevens, ext. 1539Graphic Designer
Jennifer Wemhoff, (800) 858-4844Groundwater Foundation Program Communications Manager
Mike Wilson, ext. 1​552Staff Accountant/Collections​​