Contact NGWA

Customer service

For event registrations, membership applications, book orders, billing questions, changes to your membership record, and general questions, contact customer service by:

  • Emailing customerservice@ngwa.org
  • Phoning (800) 551-7379 or (614) 898-7791 outside the United States
  • Sending a fax to (614) 898-7786.


National Ground Water Association
601 Dempsey Road
Westerville, Ohio 43081
(800) 551-7379, (614) 898-7791 outside the United States
fax (614) 898-7786

NGWA staff ​members

Bill Alley, Ph.D., ext. 1531​Director of Science and Technology
Dawn Bauer, SHRM-CP, ext. 1569Human Resources/Accounts Receivable
Wayne Beatty, ext. 1509Copyeditor/Proofreader
Haleigh Contino, ext. 1564Marketing Manager
David Evener, CAE, ext. 1559Vice President of Operations
Kristen Frederick, ext. 1526Customer Sevice and Certification Manager
Trisha Freeman, QAS, ext. 1553Director of Membership
Elizabeth Graham, ext. 1516Marketing Assistant
Maggie Herrmann, ext. 1505Marketing Coordinator
Vicki Hickel, ext. 1506Accounts Payable Specialist
Chuck Job​, ext. 1561​Manager of Regulatory Affairs
Mark Jones, ext. 1514​Partner States Coordinator
Sam Magers, CPA, ext. 1524Director of Finance
Lacey Meeks-Kuhne, ext. 1570Government Affairs and Development Manager
Terry S. Morse, CAE, CIC​, ext. 1504​Chief Executive Officer; Groundwater Foundation Chief Executive Officer
Thad Plumley, ext. 1594Director of Publications
Mike Price, ext. 1541Senior Editor, Publications
Shena Rodriguez, ext. 1512Operations Administrative Assistant
Dave Schulenberg, QAS, ext. 1530Director of Partner States
Deirdre Stevens, ext. 1539Graphic Designer
Sue Tenney, ext. 1568Education Program Manager