Contact NGWA

Custo​mer s​​ervice

For event registrations, membership applications, book orders, billing questions, changes to your membership record, and general questions, contact:

(800) 551-7379, (614) 898-7791 outside the United States
fax (614) 898-7786


National Ground Water Association
601 Dempsey Rd.
Westerville, OH 43081
(800) 551-7379, (614) 898-7791 outside the United States
fax (614) 898-7786

Payment​ mailing address

601 Dempsey Rd.
Westerville, OH 43081

NGWA dep​artments

NGWA staff ​members

Bill Alley, Ph.D., ext. 1531​Director of Science and Technology
Dawn Bauer, ext. 1569Human Resources/Accounts Receivable
Wayne Beatty, ext. 1509Copyeditor/Proofreader
Sara Brock, ext. 1554Groundwater Foundation
Kathy Butcher, CMP, ext. 1526

Director of Learning and Knowledge​

Becca Calkins, ext. 1506Director of Finance
Haleigh Contino, ext. 1564Multimedia Designer
Barbette Culpepper, ext. 1568​Special Project and Online Education Coordinator
Tim Elkins, ext. 1524Accounting Manager
David Evener, CAE, ext. 1559Director of Operations and Technology
John Farner, ext. 1593Federal Affairs Director
Ben Frech, ext. 1570Public Affairs and Regional Public Policy Manager
Trisha Freeman, QAS, ext. 1553Director of Membership
Paul Humes, ext. 1520NGWA Chief Financial Officer/Vice President of Operations, Groundwater Foundation Executive Director
Chuck Job​, ext. 1561​Manager of Regulatory Affairs
Mark Jones, ext. 1514​Affiliate Services Group Coordinator
Heather Lazor, ext. 1516Director of Marketing/Communications
Pat Levak, ext. 1540Operations Coordinator/Purchasing/Web Editor
Terry S. Morse, CAE, CIC​, ext. 1504​Chief Executive Officer
Thad Plumley, ext. 1594Director of Publications
Mike Price, ext. 1541Senior Editor, Publications
Dave Schulenberg, QAS, ext. 1530Director of Affiliate Services Group
Deirdre Stevens, ext. 1539Graphic Designer
Abby Valencic, ext. 1505Social Media Manager