Contact NGWA

Custo​mer s​​ervice

For event registrations, membership applications, book orders, billing questions, changes to your membership record, and general questions, contact:

(800) 551-7379, (614) 898-7791 outside the United States
fax (614) 898-7786


National Ground Water Association
601 Dempsey Rd.
Westerville, OH 43081
(800) 551-7379, (614) 898-7791 outside the United States
fax (614) 898-7786

Payment​ mailing address

601 Dempsey Rd.
Westerville, OH 43081

NGWA dep​artments

NGWA staff ​members

Bill Alley, Ph.D, ext. 1531​Director of Science and Technology
Dawn Bauer, ext. 1569Accounts Receivable/Payroll/Benefits Administration
Wayne Beatty, ext. 1509Copyeditor/Proofreader
Alex Beaty, QAS, ext. 1500​Membership Services Specialist/Government Affairs Specialist
Kathy Butcher, CMP, ext. 1526

Director of Learning and Knowledge​

Sara Brock, ext. 1554Groundwater Foundation Program Manager
Zoe Camp​, ext. 1519​Operations Support Specialist
Haleigh Contino, ext. 1564Multimedia Designer
Barbette Culpepper, ext. 1568​Special Project ​and Online Education Coordinator
Karen Etnyre, ext. 1524Accounting Manager
David Evener, CAE, ext. 1559Director of Operations and Technology
Shelby Fleck, QAS, ext. 1523​Customer Support Specialist
Trisha Freeman, QAS, ext. 1553Director of Membership
Jane Griffin, ext. 1503Groundwater Foundation Executive Director
Paul Humes, ext. 1520Chief Financial Officer/Vice President of Operations
Chuck Job​, ext. 1561​Manager of Regulatory Affairs
Mark Jones, ext. 1514​Accounts Payable Administrator
Heather Lazor, ext. 1516Social Media and Awareness Manager
Pat Levak, ext. 1540Operations Coordinator/Purchasing/Web Editor
Jessica Michell, ext. 1511 ​Industry Practices Administrator
Terry S. Morse, CIC​, ext. 1504​Chief Executive Officer
Thad Plumley, ext. 1594Director of Publications
Mike Price, ext. 1541Senior Editor, Publications
Erin Rodgers, QAS, ext. 1510Member Services Manager
Lauren Schapker, ext. 1560​Director of Government Affairs
Dave Schulenberg, QAS, ext. 1530Director of Affiliate Services Group
Deirdre Stevens, ext. 1539Graphic Designer
Mary Travis, ext. 1506Staff Accountant
Jennifer Wemhoff, ext. 1502Groundwater Foundation Program Communications Manager
Mike Wilson, ext. 1​552Staff Accountant/Collections​​
Susan Yingling, ext. 1505Director of Products