Contact NGWA

Custo​mer s​​ervice

For event registrations, membership applications, book orders, billing questions, changes to your membership record, and general questions, contact:

(800) 551-7379, (614) 898-7791 outside the United States
fax (614) 898-7786


National Ground Water Association
601 Dempsey Rd.
Westerville, OH 43081
(800) 551-7379, (614) 898-7791 outside the United States
fax (614) 898-7786

Payment​ mailing address

601 Dempsey Rd.
Westerville, OH 43081

NGWA dep​artments

NGWA staff ​members

Bill Alley, Ph.D, ext. 1531​Director of Science and Technology
Matt Augustine, ext. 1506Staff Accountant
Dawn Bauer, ext. 1569Human Resources/Accounts Receivable
Wayne Beatty, ext. 1509Copyeditor/Proofreader
Alex Beaty, QAS, ext. 1500Regional Public Policy Manager
Kathy Butcher, CMP, ext. 1526

Director of Learning and Knowledge​

Sara Brock, ext. 1554Groundwater Foundation
Zoe Camp​, ext. 1519​Operations Support Specialist
Haleigh Contino, ext. 1564Multimedia Designer
Barbette Culpepper, ext. 1568​Special Project and Online Education Coordinator
Tim Elkins, ext. 1524Accounting Manager
David Evener, CAE, ext. 1559Director of Operations and Technology
Shelby Fleck, QAS, ext. 1523​Customer Support Specialist
Ben Frech, ext. 1570Public Relations Manager
Trisha Freeman, QAS, ext. 1553Director of Membership
Jane Griffin, ext. 1503Groundwater Foundation
Paul Humes, ext. 1520NGWA Chief Financial Officer/Vice President of Operations, Groundwater Foundation Executive Director
Chuck Job​, ext. 1561​Manager of Regulatory Affairs
Mark Jones, ext. 1514​Affiliate Services Group Coordinator
Heather Lazor, ext. 1516Director of Marketing/Communications
Pat Levak, ext. 1540Operations Coordinator/Purchasing/Web Editor
Jessica Michell, ext. 1511 ​Industry Practices Administrator
Terry S. Morse, CAE, CIC​, ext. 1504​Chief Executive Officer
Thad Plumley, ext. 1594Director of Publications
Mike Price, ext. 1541Senior Editor, Publications
Erin Rodgers, QAS, ext. 1510Member Services Manager
Dave Schulenberg, QAS, ext. 1530Director of Affiliate Services Group
Deirdre Stevens, ext. 1539Graphic Designer
Jennifer Wemhoff, ext. 1502Groundwater Foundation
Mike Wilson, ext. 1​552Staff Accountant/Collections​​
Susan Yingling, ext. 1505Groundwater Foundation